Follow-On Service and Support
Our Level of Service assure Lasting, Quality, and Maintained State-of-the-Art Systems
Justice Systems is one of few high-security controls integrators with a full-time service department.
We maintain a 365/24/7 help line and stocked vans with commonly required emergency spare parts and specialty test equipment. Each technician is security-cleared by multiple jurisdictions and highly experienced working inside detention facilities with the unique security requirements. Our staff is certified in the video management system, intercom, HMI, and PLC.
Preventative Maintenance to reduce Emergencies
Experience has proven that preventative maintenance of these systems reduces or eliminates expensive, unplanned, emergency visits. Justice Systems provides quarterly or twice yearly preventative maintenance visits. During these visits Justice Systems performs routine checks, diagnostics, routine backups, other procedures, and any backlogged repairs. We track issues between visits and recommend repairs before they cause a problem.
Our full-time service department is fully capable of servicing all equipment, both during and after the warranty period. We provide both remote and in person support. Our team is factory-trained in each of the primary systems for each of our projects, including PLCs, CCTV systems, and the intercom/paging system. Our service personnel team also has a minimum of two years of formal training in electronics theory, plus two years’ experience in the repair and maintenance of each system type. We are confident that our team has the knowledge and experience to provide reliable and responsive service to our customers.
If you have an emergency, Justice System can provide emergency support through our 365/24/7 help line. In many cases, we war-game failure scenarios, as well as practice and train on recovery scenarios. We are confident that our team has the knowledge and experience to provide reliable and responsive service to our customers.